Shipping Policy & Returns

IMAAD PERFUMES (who we refer to as “we”, “us” and “our” below), take your privacy very seriously. This Privacy Statment explains what personal information we collect, how and when it is collected, what we use it for now and how we will use it in the FUTURE and details of the circumstances in which we may disclose it to third parties. If you have any questions about how your information is being collected or used which are not answered by this Privacy Statement and/or any complaints, please contact us on customercare@imaadperfumes.com.

By visiting and using www.imaadperfumes.com (the “Website”) or any other application or website (“Application”) for the purchase or sampling of products from IMAAD PERFUMES (as applicable) you acknowledge that you have read, understood, and are consenting to the practices concerning use and disclosure of your personal information described in this Privacy Statement and our Terms and Conditions. Please obtain your parent’s or guardian’s consent before providing us with any personal information if you are visiting and using the Site; Anywhere else in the world and you are under the age of 16.

WHAT INFORMATION DO WE COLLECT AND HOW WILL WE USE IT?

When you REGISTER for an account with us, place an order with us or send us an inquiry, we will collect certain personal information from you, for example, your name, postal address, phone numbers, e-mail addresses. We may also obtain information about you as a result of authentication or identity checks. We use this information to identify you as a customer, to process your order, to deliver products, newsletters, offers or discounts, to process payments, to update our records, to enable your use of interactive features of our service, and to generally manage your account with us. You have also agreed to use any information  provided by post, e-mail, mobile messaging, alerts, telephone communications and/or through any other electronic means including social network platforms about our products, events, promotions, and services. We may also use this information to tailor how our website appears to you and to tailor the contents of our communications with you, to make the website and those communications more relevant to you. 

We may also at times ask you for other information, for example, product and category preferences, age, and any special dates (such as birthday and anniversary) which will be used to enhance our service to you. Providing us with this sort of information is entirely voluntary, however we may not be able to process your order if you do not provide us with all the requested information.
We may also use your personal information for our internal MARKETING and demographic studies, together with non-personal data to analyze, profile and monitor customer patterns so we can consistently improve our products and services and understand what may be of interest to you and other customers.

RETENTION AND DELETION OF PAYMENT INFORMATION

We shall only keep your payment information if provided as long as you remain an active customer. If you wish to request the deletion of your payment details or wish to change your preferences at any time please contact us at customercare@imaadperfumes.com

WHAT YOU CAN EXPECT FROM IMAAD PERFUMES

We will at all times seek to comply with the requirements of the Act to ensure that the personal information you give us is kept appropriately secure and processed fairly and lawfully.

OTHER PEOPLE WHO MIGHT USE YOUR INFORMATION

“All credit/debit cards and other payment modes details and personally identifiable information will NOT be sold, shared, rented, or leased to any third parties”.

You also acknowledge and agree that in certain circumstances we may disclose personal information relating to you to third parties, for example, to conform to any requirements of the law, to comply with any legal process, to obtain legal advice, for CREDIT RISK reduction, to prevent and detect fraud and/or to protect and defend the rights and property of IMAAD Perfumes. At all times where we disclose your information for CREDIT RISK reduction and fraud prevention, we will take all steps reasonably necessary to ensure that it remains secure.

UPDATING AND REVIEWING YOUR DETAILS

You can amend or update your information by logging into My Account on the Website and amending your details as appropriate.

CHANGES TO THIS PRIVACY STATEMENT

We may update this Privacy Statement from time to time. The amended Privacy Statement will be posted on the Website. Please check this page regularly for changes to this Privacy Statement. If you continue to use the Website or if you submit information to us following such changes, you will be deemed to have read and agreed to them.

THIRD-PARTY LINKS

The Website and/or Applications may from time to time contain links to other websites not controlled by us. We do not accept responsibility or LIABILITY for the privacy practices, data collected, or the content of such other websites. The operators of these linked websites are not under a duty to abide by this Privacy Statement. If there are terms and conditions, other privacy statements or policies appearing on those websites, you should also review them carefully as your use of those sites may be subject to them.

SECURITY STATEMENT

Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your data we cannot guarantee the security of your data submitted to us and any transmission is at your own risk.

We do however use strict procedures and security features to try to prevent unauthorized access wherever possible. Personal information provided to IMAAD Perfumes via the Website or via any Applications and online/debit/credit cards or any other payment modes transactions is transmitted through a secure server using Secure Socket Layering (SSL), encryption technology. When the letters “HTTP” in the URL change to “https,” the “s” indicates you are in a secure area EMPLOYING SSL; also, your browser may give you a pop-up message that you are about to enter a secure area or display a padlock image.

The Website and the Applications use this encryption technology to protect your information during data transport. SSL encrypts ordering information such as your name, address, and credit card number. Our customer service center and stores also operate over a private, secure network. Please note that e-mail is not encrypted and is not considered to be a secure means of transmitting credit card information.

General Returns Policy

Products are returnable within the application which is different from their description on the product detail page on IMAAD PERFUMES.

If you report an issue is not resolved within working days you can contact customercare@imaadperfumes.com through the website.

The return will be processed only if:

  • If the product is different from what is been ordered.you will receive a wallet refund in your ID.
  • If the impropriate product is received, you will receive a wallet refund in your ID.
  • We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please write to us at customercare@imaadperfumes.com.  
  • With the receipt of the returned product, we will examine it and notify you via email or SMS within a reasonable period, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, by transferring to your wallet. 

Note: If you’ve received a non-returnable product in a damaged/defective condition, you can contact us within working days from the delivery of the product.

General Refund Policy & cancelation 

Product return window if you’ve received them in a condition that is physically damaged, has missing parts or accessories, or you want to cancel your order the refund will be done in wallet which is registered with us. If you’re asking for a refund for guest id, you need to register with us and then ask for a refund with your invoice number. And send a scanned copy of your invoice to customercare@imaadperfumes.com

The return will be processed only if:

  • We do not accept cash refunds or cancellations unless the item you purchased is defective. If you receive a defective item, please write to us at customercare@imaadperfumes.com  
  • we will examine it and notify you via email or SMS within a reasonable period, whether you are entitled to a refund or a cancellation as a result of the defect. If you are entitled to a refund, we will refund the purchase price, by transferring to your wallet.
  • You can cancel the order anytime within 24 hours  Once you request for cancellation of your order, it will take 1-2 business days for the cancellation to reflect in our systems. The same will be notified to you by email. We will refund the entire amount in your wallet where you can proceed for your next purchase.

*Note: No cash refund will be given.

General REPLACEMENT policy

Items within the return window and in stock (same item) with the same are eligible for a free replacement. The free replacement order will be shipped through standard shipping once the original order is returned. Free replacements can be requested if the following conditions apply:

  • Item received is physically damaged. If the item received has missing products. Items received are different from their description on the product detail page.
  • We do not accept replacement unless the item you purchased is defective. If you receive a defective item, please write to us at customercare@imaadperfumes.com  
  • we will examine it and notify you via email or SMS within a reasonable period, whether you are entitled to a replacement as a result of the defect. If you are entitled to a refund, we will refund the purchase price, by transferring to your wallet.

General policies for the wallet

With imaad perfumes, you hold an account of the transaction in the wallet where you can add money and use for buying a product with us.this wallet is secured and no third party involvement will be entertain. Hold user authorized clearance for using it.

  • The wallet contains all your transaction availability of virtual money with us.
  • Any refunds, cancellation and returns money will be added in the wallet.
  • The wallet cash holds a secure authorization with your account and password.
  • No tampering and fraud will be done with the wallet.

Note: This wallet is only used in imaad perfumes website and product.